Our Promise
Quality is the heart of who we are— it shows up in our people, our conversations and our product. Product quality is the foundation we stand on and this foundation is comprised of three key areas: materials, performance and craftsmanship.
If our product doesn't perform for you, get in touch with us no matter how old it is.
Limber 10 Year Warranty
Limber warrants its desks are free from defects in materials and workmanship for a period of 5 years from date of delivery. During the applicable warranty period, Limber will repair or replace (at its discretion) any product, part or component covered by this warranty which fails under normal use as a result of a defect in material or workmanship with a comparable product (at its discretion).
All warranty claims must be communicated directly to Limber. This warranty covers the sale of Limber products in all countries but only extends to the original purchaser. Any misuse, abuse or modification to the original product voids the warranty. Limber does not warrant the performance of the product when used in combination with anything other than original Limber or approved third party products. Any product, part or component must have been installed and maintained by Limber, or through use of the online assembly form (as shown by completion of the form).
Our products are designed to improve your environment, support your health and carry sustainability compliance.
View full warranty wording here.
How to submit a warranty claim;
STEP ONE: Please check your claim is valid;
Does the damage appear to be attributable to defective materials or workmanship?
Does the damage appear to be due to impact, abuse, negligence, or reactions to heat, solvents, or harsh detergents?
STEP TWO: For Limber Desks purchased from our www.limber.nz store please email at hello@limber.nz with;
Please tell us which product you are claiming for (Describe the product).
What has happened (Describe the problem).
Provide a copy of your receipt.
Provide relevant photos and videos showing the defect clearly.
STEP THREE: We will get back in touch and if the product needs repairing or replacing we will ask you to send it to us. You are responsible for shipping charges to Limber.
Overnight and 2-Day shipments to Limber will be returned in the same manner at our expense.
If a product comes back to us, we first aim to repair it. However, if that’s not possible, your product will be replaced, and it will be recycled or discarded immediately. If the product is replaced, we do work to keep as much material out of the landfill as possible. For soft goods, we save fabric and components in excellent condition to use for future repairs. We are continuously searching for solutions to keep products in use longer, to give materials a second life, and to ultimately recycle those materials into a new life. Please let us know when creating your claim if you would prefer your product to be returned to you instead of replaced and recycled. The warranty remains valid on repaired and replaced items.
If the problem is not covered under warranty nor repairable, the product will be returned as is.
